Cancellation & Refund Policy

Ticket Purchases are Non-Refundable. All sales are final.

If you need to cancel your selected date of purchase, you may choose to exchange for a different date, choose an alternate show, or receive a credit for a future performance to be selected at a later date. Ticket credits are valid for one year from date of issue. Requests to cancel and amend a reservation must be made prior to the start time of selected performance. Calls for cancellation after performance start time will not be honored. Please call the box office if you need to amend your reservation, 865-774-7777.

Tickets purchased through a 3rd party reseller are subject to the sellers refund and cancellation policies. Grand Majestic Theater is not liable for service fees or penalties associated with 3rd party tickets, cancellations and/or refunds.

FORCE MAJEURE CANCELLATIONS BY GRAND MAJESTIC THEATER:

In the event that a performance is cancelled by the Grand Majestic Theater, ticket holders will be notified for a refund or exchange of performance date.

Events that may cause Force Majeure Cancellation may be but are not limited to significant weather, technical and facility issues, diminished capacity, and Acts of God/Nature.